Delivery & Returns

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Delivery

Livi Jewellery aim to dispatch orders within 2 working days (our working days are Monday-Friday). Currently we are experiencing fluctuations in order volumes at different times across the month, despite our best attempts to manage this, occasionally dispatch maybe delayed. Orders placed over weekends are processed after the weekend. We are open Monday - Friday only, excluding Bank holidays.

If you place a large order, please be aware that despite our best efforts delivery maybe slower due to the length of time required to prepare your order and we will contact you if we are unable to reach the dispatch time stated on your postage option.

We offer delivery via Royal Mail – please be aware that once your order has been dispatched it is no longer in our control as to when it will arrive. Please note Royal Mail strikes may affect your delivery time. 

Please check the banner on the homepage for our current updates. You will be required to place a seperate order and pay postage, if you have missed an item(s) from an order.  We will only ship via tracked methods to ensure you receive your goods as promptly and safely as possible. For larger orders a signature may be required.

If you experience any issues with the delivery of your order, please contact info@livijewellery.co.uk  

Please note we are unfortunately unable to dispatch to 3rd parties.

Returns

If you wish to return any items, please notify us within 14 days by email to info@livijewllery.co.uk. Goods must be received within 28 days. Ensure products are well packaged.

We advise you send returns via Royal Mail and please obtain a Certificate of Posting (available free from your post office) for all returns, so that we can complete your request in the event of items being lost in transit.

The buyer is responsible for any return postage costs for unwanted items.

Please note returns will be credited to your original payment method. Please allow up to 14 days after we receive your return to process any refund.

If you wish to speak to someone regarding your return or a product issue/faulty item, please email info@livijewellery.co.uk